EasySecure.cloud - My finger is not recognized - Tips for better recognition
Within a large group of people there will always be several users facing difficulties with the recognition of their finger. (Usually 1 or 2 people out of 100). Our experience is that this can be properly addressed with a little extra care, this document provides you with several tips to increase the recognition:
- Please make sure the finger is placed on the sensor correcly. This is very important for the recognition of the finger. Make sure your finger is placed flat and straight over the entire sensor surface.
- Find out which finger gives the best response. If the index-finger is not recognized properly please try enrolling your middle- or ringfinger.
- Enroll the same finger several times. For example, if a user works with his / her right index finger then try to read this same 4 times.
- You can also try enrolling the fingers by using one of the wall-mounted scanners instead of the BioMini. By using the devices mounted on the wall you make sure that they always place the finger in exactly the same way as they normally do when using the system.
If the finger still can’t be recognized after following these tips you can always issue a card for this user. There will always be 1 or 2 users who can not be registered properly and have to register by card.
Is there still no recognition after following these tips? Want to know how to register a card? Have any other questions? Please take a look at the related articles below or contact EasySecure International.
Related Articles:
- EasySecure.cloud - How to add, edit and delete a user - In this article we explain how to add, edit and delete users within the EasySecure platform.
- EasySecure.cloud - How can I enroll a finger? - In this article you will find instructions on fingerprint enrollment.
- EasySecure.cloud - How to add a card - In this article we explain how to add access cards.
- EasySecure.cloud - How to synchronize a user - In this article we explain how to synchronize changes, users and fingerprints with the attached access control & time registration scanners.
Do you have any questions about fingerprint recognition? Please contact our support desk and we will be happy to assist.
You can reach us by phone or email. You can also directly chat or create a ticket within your EasySecure software environment or our helpcenter.
support@easysecure.com
+ 31 (0) 85 015 0000.
+ 31 (0) 85 015 0000.
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