Device not added at Search and Device

BioStar 1 - Device is not visible after Search and add Device

This problem occurs after installing the BioStar Software when you try to add a device


It may happen that you want to add a device and then afterwards you can’t see your device in the BioStar Software.

The solution of this problem is you must check the device you want to add (step 1) and then click Add (step 2).




Are you still unable to add a device in the BioStar Software after these steps? Then contact our support department, we are happy to assist!


    • Related Articles

    • BioStar 1 - Device wordt niet toegevoegd na Search and Add Device

      Deze melding komt regelmatig voor bij het toevoegen van devices in de BioStar 1 software. Als u een device heeft toegevoegd in BioStar en hem vervolgens niet meer ziet in de software dan heeft u waarschijnlijk de volgende stap overgeslagen:  De ...

    • BioStar 2 - How to add devices

      Add devices to the BioStar 2 server 1. Go to Device and click Search Device. 2. Select the devices to add to the server. BioStar 2 has two communication modes, Device → Server and Server → Device.  No functional difference between the two. ...

    • BioStar 2 - How to add users, cards and fingers

      Although there are various ways of adding new users to your system, the below three methods are most frequently used. First is to add new users to the BioStar 2 server directly and transfer the data to the devices.  Second is to add new users through ...

    • BioStar 2 - How to upgrade BioStar 1 to BioStar 2

      Are you still using Biostar 1.x software? Then please upgrade it to Biostar 2.  Biostar 1 is not supported anymore since July 2021. Below a description of how to do this. 1.      Please always upgrade to BioStar 1.93 before migrating to BioStar 2. ...

    • EasySecure.cloud - How to add, edit and delete a user

      After you have logged into your EasySecure environment you can find the menu bar on the left side of the application. By clicking the » or « icon you can expand or minimalize the menu. As soon as you expand the menu you can see the full menu ...