Device not added at Search and Device

BioStar 1 - Device is not visible after Search and add Device

This problem occurs after installing the BioStar Software when you try to add a device

It may happen that you want to add a device and then afterwards you can’t see your device in the BioStar Software.

The solution of this problem is you must check the device you want to add (step 1) and then click Add (step 2).

Are you still unable to add a device in the BioStar Software after these steps? Then contact our support department, we are happy to assist!

    • Related Articles

    • BioStar 1 - Device wordt niet toegevoegd na Search and Add Device

      Deze melding komt regelmatig voor bij het toevoegen van devices in de BioStar 1 software. Als u een device heeft toegevoegd in BioStar en hem vervolgens niet meer ziet in de software dan heeft u waarschijnlijk de volgende stap overgeslagen:  De ...
    • BioStar 2 - How to add devices

      Add devices to the BioStar 2 server 1. Go to Device and click Search Device. 2. Select the devices to add to the server. BioStar 2 has two communication modes, Device → Server and Server → Device.  No functional difference between the two. ...
    • BioStar 2 - How to add users, cards and fingers

      Although there are various ways of adding new users to your system, the below three methods are most frequently used. First is to add new users to the BioStar 2 server directly and transfer the data to the devices.  Second is to add new users through ...
    • BioStar 2 - V2.6 and later - AC Licenses, which ones are available and what functions do they contain?

      Warning! Starting from BioStar V2.6.0 the licensing of BioStar 2 is changed. In the past all basic functions where free without any limit on users, doors and devices. Starting from V2.6.0 the standard functions of access control are usable free of ...
    • BioStar 2 - How to register an enrollment device

      In BioStar 2, any device can be used as an enrollment device. However, in certain sites there could be tens and hundreds of device connected to the server. In this case, it will be a painful job searching through the whole list of devices to find the ...